Terms of Service

These Terms of Service ("Terms") govern the provision of mechanical and electrical (M&E) services by MSA Global Engineering Pte Ltd (UEN: 202500522G), 10 Buroh Street, #04-17, West Connect Building, Singapore 627564 ("MSA", "we", "us", or "our") to you ("Customer"). By engaging our services, you agree to these Terms.

1. Services

MSA provides aircon installation, servicing, repair, electrical installation and repair, plumbing installation and repair, and related M&E maintenance services. The specific scope of work will be agreed upon in writing (quotation or work order) prior to commencement.

2. Quotations & Acceptance

All quotations are valid for 14 days from the date of issue unless otherwise stated. A quotation becomes a binding agreement only upon written acceptance by the Customer (including acceptance via WhatsApp or email). MSA reserves the right to revise quotations if site conditions differ materially from those described at the time of quoting.

3. Payment Terms

Unless otherwise agreed in writing: • Payment is due upon completion of works for residential jobs • Commercial and contract jobs are invoiced monthly with 30-day payment terms • MSA accepts bank transfer, PayNow, and cash • Late payments may incur interest at 1.5% per month on the outstanding balance MSA reserves the right to withhold services or materials until outstanding payments are settled.

4. Workmanship Warranty

MSA provides a workmanship warranty on all completed works as follows: • Aircon installation: 12 months on workmanship • Electrical works: 12 months on workmanship • Plumbing works: 6 months on workmanship Warranties cover defects arising from our workmanship only. They do not cover damage caused by misuse, third-party interference, acts of nature, or normal wear and tear. Equipment and parts warranties are subject to the respective manufacturer's terms.

5. Customer Obligations

The Customer agrees to: • Provide safe and unobstructed access to the work site at the agreed time • Ensure that all necessary permissions (e.g. HDB, MCST, building management) are obtained prior to works • Inform MSA of any known hazards, asbestos, or concealed services at the site • Not interfere with or modify completed works during the warranty period without MSA's prior consent

6. Limitation of Liability

To the maximum extent permitted by law, MSA's total liability to the Customer for any claim arising from or related to our services shall not exceed the total fees paid by the Customer for the specific job giving rise to the claim. MSA shall not be liable for any indirect, consequential, or special damages, including loss of profits, loss of use, or damage to third-party property, unless caused by our gross negligence or wilful misconduct.

7. Cancellation & Rescheduling

Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment. Late cancellations (less than 24 hours) may incur a call-out fee of S$50. MSA reserves the right to reschedule appointments due to unforeseen circumstances, with reasonable notice to the Customer.

8. Intellectual Property

All designs, drawings, specifications, and documentation prepared by MSA remain our intellectual property unless otherwise agreed in writing.

9. Governing Law

These Terms are governed by the laws of Singapore. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the Singapore courts.

10. Amendments

MSA reserves the right to amend these Terms at any time. Updated Terms will be posted on our website. Continued engagement of our services after any amendment constitutes acceptance of the revised Terms.

11. Contact

For any questions regarding these Terms, please contact: MSA Global Engineering Pte Ltd 10 Buroh Street, #04-17, West Connect Building Singapore 627564 Email: [email protected] Phone: +65 8925 5511